View source for How to resolve an IP block

As part of the overall security infrastructure of the {{software}}, one of the ways your accounts and data are protected against unauthorized access is by automatically blocking access from sources which are making too many failing authentication attempts. Under some conditions, it is possible inadvertently trigger this protective measure and invoke a temporary IP block.

If this happens, the following steps can offer assistance in resolving the issue.

; Try connecting from a different IP
: An IP block means any connection from the same origin will be disallowed. To verify that the issue at hand is an IP block, try connecting to the {{software}} from a different IP. This can be achieved by using a different network to connect from, such as a home network instead of a company network, a temporary hotspot from a mobile phone, or other such change.

; Wait for a couple of minutes
: A temporary IP block will last multiple minutes, commensurate with the need to inhibit malicious brute-force log-in attempts. This waiting time cannot be reduced or cancelled. Wait for a few minutes and try again later.

; Check for errant connections from the same IP
: Other than logging in via the {{software|client}}, there are other ways connections can be made to the {{software|server}}, which bear their own authentication requirements. If any such connection is still open but the authentication data is no longer valid, the attempts of that connection to communicate will be counted as failed authentication attempts, possibly (re)triggering a temporary IP block after the waiting time. If after waiting for an extended period the IP block persists, check for any of the following originating from the same IP:
:* {{software|client}}s which have been opened for longer than 24 hours
:* Browser windows with 2D viewers or 3D viewers for sessions which are no longer active
:* WFS or WMS connections from the {{software|server}} opened in GIS application for sessions which are no longer active
:* Open browser windows and/or tabs for [[Freshdesk]] or the {{software}} [[API]].
:* External scripts, tools, or applications such as [[FME]]

; Contact Tygron Support
: When you are certain that there are no further incorrect authentication attempts from the same IP and the IP block still persists, contact {{support}} to assist in resolving the issue.