Support

Please note: This page is currently being updated.

How to contact Support

Tygron offers customer support in a number of ways.

• In the Editor, it is possible to send a message to support by clicking in the toolbar on the menu HELP.
• Or by sending a question via our Support Portal: Contact Tygron Support
  

Different types of support

Tygron offers two types of support: substantial Support and technical Support.

Substantial Support

Substantial Support is support that can also be learned by reading relevant pages on our Wiki or by following a training. This support is therefore paid support. For substantial Support a confirmation of the domain manager is needed.

Technical Support

Technical Support is support that Tygron gives when there are for example bugs in the software or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still wont's start.