How to make the GeoShare accessible for Tygron Support

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Sometimes, it is requested or desirable to allow Tygron employees to access your GeoShare. Situations warranting this may include support questions, co-operative development endeavors, or the sharing of data and functionality. By default, the GeoShare is not accessible for Tygron employees. Permission must explicitly be given by a Domain Admin before a GeoShare can be accessed by Tygron Support

How to make the GeoShare accessible for Tygron Support:
  1. Log in as Domain Admin, into the Main Menu
  2. In the Main Menu, go to Options, and then Security Policy
  3. Find the "Support for GeoShare" Support Access checkbox, and ensure it's checked.

Notes

  • After changing the permission, Tygron Support will have read access and write access to the entire GeoShare of your Domain. It is not possible to convey such permissions on a per-file or per-folder basis.
    • In situations where only read access is required for specific files, it may be easier to share the url to that file instead.
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